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Family Medicine Center of Canyon

806.655.2104
911 23rd Street
Canyon, Texas

Dhana Cox, MD
Eric Cox, MD
Bruce Clarke, MD
Robert Gross, MD
Marc Irwin, MD
Larry McAfee, MD
Sean Green, PA-C

Family Medicine Centers of Canyon gratefully acknowledges the generous support of the South Randall County Hospital District.

Family Medicine Center of Canyon offers patients the best care available in the region. With board certified physicians, we offer you and your family compassionate, quality healthcare at an affordable cost.

Our regular clinic hours are Monday-Friday 8am-5pm.
We also offer CareXpress Urgent Care Services 24 hours a day and 7 days a week and walk-ins are always welcome.

  • FMC clinics are now offering EVENING & WEEKEND extended hours at CareXpress Urgent Care locations, Living Well Express Care and Panhandle Pediatrics! Visit our clinic pages for details!

Schedule an appointment

Family Medicine Center of Canyon, P.A.
Notice of Privacy Practices
This notice describes how Medical information about you may be used and disclosed and how you can get access to
this information. Please review it carefully.
Protecting Your Privacy
Protecting your privacy and your medical information is at the core of our business. We recognize our obligation to keep
your information secure and confidential whether on paper or the Internet. At our facility privacy is one of our highest
priorities.
Keeping Your Information
Keeping the medical and health information we have a bout you secure is one of our most important responsibilities. We
value your trust and will handle your information with care. Our employees access information about you when necessary
to provide treatment, verify eligibility and obtain authorization about you when considering a request from you or when
exercising our rights under the law or any agreement with you.
We safeguard information during all business practices according to established security standards and procedures, and we
continually assess new technology for protecting information. Our employees are trained to understand and comply with
these information principals.
Working to Meet Your Needs Through Information
In the course of doing business, we collect and use various types of information, like name, address, and claims information.
We use this information to proved service to you, to process your claims and to bring you health information that
might be of interest to you.
Also, in order to remind you of appointments or changes in appointments we may leave a message with someone in your
household or answering machine either at home or place of employment. From time to time, we may send information via
USMail regarding appointments, follow-up, or other health information.
Keeping Information Accurate
Keeping your health information accurate and up-to-date is very important. IF you believe the health information we have
about you is incomplete, inaccurate or not current, please contact the office manager at this clinic. We take appropriate
action to correct any erroneous information as quickly as possible through a standard set of practices and procedures.
How and Why Information is Shared
We limit who receives information and what type of information is shared.
• Sharing information within our organization. We share information within our company to deliver you the health
care services and related information and education programs specified in your plan.
• Sharing information with companies that work for us. To help us offer you our services, we may share information
with companies that work for us, such as claim processing and mailing companies that deliver health education and
information directly to you. These companies act on our behalf and are obligated contractually to keep the information
that we provide them confidential.
HIPAA NPP 04/01/03
• Other: Patient-specific personally identifiable data is released only when required to proved a service for you and
onlty to those with a need to know, or with your consent. Data is released with the condition that the person receiving the
data will not release it further, unless you give us permission.
If we receive a subpoena or similar legal process demanding release of any information about you, we will attempt to
notify you (unless we are prohibited from doing so). Except as required by law or as described above, we don not share
information with other parties including government agencies.
Our organization does not share any customer information with third-party marketers who offer their products or services.
Count on Our Commitment to Your Privacy
You can count on us to keep you informed about how we protect your privacy and limit the sharing of information you
provide to us – whether it’s at our office, over the phone or through the Internet.
HIPAA

Careers with us...
  • FMC Management offers a variety of employment opportunities in the following areas:
    • Clerical
    • Administrative
    • Nursing
    • Physicians
    • Executive Management
    • Financial/ Accounting/ Information Technology
    • Support Services
    FMC Management is an equal opportunity employer. Applicants are considered for all positions regardless of race, color, religion, sex, national origin, age, marital or veteran status.
  • Welcome to Family Medicine Center of Canyon! We want to ensure the timely management of your account and help you
    in obtaining reimbursement from your insurance company. To accomplish this, we need your understanding and acceptance
    of our financial policy.
    PARTICIPATING PROVIDER
    We are providers for a select group of major PPO networks and the Medicare program. However, due to the complexity of
    managed care plans, it is difficult for us to know the details of each patient’s plan. Therefore, it is your responsibility to
    ensure that your physician nad ancillary providers are participating providers in your plan. You should verify this
    information by contacting your insurance plan or reviewing your provider list before making an appointment. You
    will be responsible for payment in full for services rendered by your physicians if he/she is not a provider in your plan. We
    will try our best to inform you of changes in our provider status as they occur.
    For Non-PPO plans or traditional “80/20” plans, we will file a claim as a courtesy, however, the contract with your insurance
    company is between you and the company. Family Medicine Centers is not a party to that contract. You are
    ultimately responsible for your bill, regardless of any non-payment by the insurance carrier. If within 45 days, payment is
    not received by your insurance company; payment will be due by you, regardless of the status of your claim.
    CO-PAYMENTS
    We require your co-payment at the time of service. The co-payment specified on your card will be collected. IF the co-pay
    amount is not listed on your card, or you have a standard “80/20” plan, we will collect 20% of the services rendered.
    YOU MUST PRESENT A VALID INSURANCE CARD AT THE TIME OF SERVICE IN ORDER FOR US TO
    FILE A CLAIM FOR YOU.
    DEDUCTIBLE

    If you have a deductible, and it is likely that the services rendered will go toward your deductible, payment in full must be
    made at the time of service.
    PRECERTIFICATION OF HOSPITAL ADMISSION OR SPECIAL SERVICES
    Precertification of hospital admissions and other special services is an area we strive to help you with. With the exception
    of some HMO plans, it is ultimately the patient’s responsibility to inform us when precertification is a requirement of your
    plan. Due to the varying policy provisions of all of our patient’s plans, it is impossible for us to know each patient’s
    specific plan provisions. If you fail to disclose precertification requirements PRIOR to service being rendered, you
    will be responsible for payment of all related fees in full.
    FOR OUTPATIENT AND INPATIENT SERVICES PROVIDED OUTSIDE OR OUR OFFICE, IT IS YOUR
    RESPONSIBILITY TO BE AWARE OF AND INFORM US OF WHICH MEDICAL FACILITIES ARE
    APPROVED BY YOUR PLAN, THIS INCLUDES X-RAY, LABORATRORY, DIAGNOSTIC AND REHABILITATION
    FACILITIES.
    SECONDARY INSURANCE

    We will file secondary insurance as a courtesy to you. Please keep in mind that payment of your account is ultimately your
    responsibility, and we will look to you for payment of your account if we are unsuccessful in obtaining reimbursement by
    your insurance.
    RESPONSIBLE PARTY (GUARANTOR)
    The guarantor of the account is the parent who comes in for treatment or the adult who brings in a minor child for treatment,
    regardless of any court decisions or insurance coverage. If someone other than the guarantor brings a minor child in,
    hat person will be required to pay for services rendered and they will be provided a receipt. It is not the policy of Family
    Medicine Centers to become involved in medical bill payment disputes resulting from divorce, etc.
    FINANCIAL POLICY
    Family Medicine Center of Canyon
    LIABILITY OR AUTO ACCIDENT CLAIMS
    We do not become involved in automobile or liability lawsuits, nor do we file liability claims or wait on “settlements”.
    You will be required to pay in full for services rendered. W will provide you with the information necessary to be reimbursed.
    WORKER’S COMPENSATION CLAIMS
    If you have been injured on the job, we require that you provide us with all of the information necessary to file a worker’s
    compensation claim. You MUST provide the name, address and phone number of your employer, the name, address and
    phone number of the worker’s compensation carrier, the exact date of injury, and verification from your employer that a
    valid on the job injury occurred. If you are unable to provide us with this information on your FIRST visit, you will be
    required to pay in full at the time of service.
    BILLING OF ACCOUNT BALANCES
    You will receive a statement for which payment is due upon receipt. If your statement reflects and “insurance balance”
    your claim is still pending payment. If your statement reflects a “patient balance”, this is the portion for which you are
    responsible. We strongly recommend your active involvement in the management of your account. When you receive
    your statement, compare it with your insurance explanation of benefits to ensure that the balance is correct. If payment
    has not been received by your insurance company, contact them. In this way, we can work together to ensure insurance
    companies honor their part of the agreement.
    PAYMENT PLANS
    We understand that form time to time unexpected circumstances may arise which make paying for medical care difficult.
    With this understanding, we provide payment plans to assist you in the management of your account. You may contact a
    patient account representative at 806-655-2104, extension 244 or 271 to arrange for this service.
    NSF CHECKS
    We utilize the services of ReCheck for nay NSF items received. Once returned, these items are handled directly by
    ReCheck. When we receive 2 NSF checks on your account, we will accept only cash for future visits.
    NON-PAYMENT OF ACCOUNTS
    Accounts for which we are unable to collect the balance due will be referred to an outside collection agency. We also
    reserve the right to report this activity to a nation al credit-reporting agency. Each physician reserves the right to discontinue
    patient care for non-payment or non-compliance. In this instance, a sufficient prior notice will be given and records
    provided.

 

 


 

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